Returns & Refunds

Returns, Refunds, Changes & Cancellations Policy

Items Ordered Online:

Cancelling an Online Order for Delivery

If you need to change or cancel your order before it is dispatched, please contact our Customer Services Team on 01202 894171 between 9am and 5pm, Monday to Friday. Please have the following details ready:

• Customer name
• Order number
• Date of the order

Orders are often processed immediately, so if your order has already been packaged or dispatched, it may not be possible to stop shipment. In this case, you’ll need to return the order within 28 days of delivery (see our Returns policy below for further details).

If you cancel within 7 days of delivery, we will refund the item cost and delivery charge, excluding the cost of returning the item.

Online Returns Policy & Procedure

We hope you are delighted with your purchase. However, if you need to return an item, we offer a 30-day return policy for unused, undamaged items in original packaging.

Exceptions: Items that are personalized (e.g., number plates, cut keys, tailored car mats) cannot be returned unless faulty.

We will refund the item price and delivery cost (excluding any upgraded delivery service). Return shipping costs are at your expense. Alternatively, items can be returned to any Motabitz store.

If an item arrives damaged or becomes faulty within 90 days, we will replace it at our cost. After 90 days, we may arrange for a repair where appropriate.

This policy does not affect your statutory rights.

Procedure for Exchanging or Returning an Item

To request a return, please email our Customer Service Team with the following:

• Item you wish to return
• Original order number
• Our stock number
• Reason for return (exchange or refund request)

We will reply with a return authorization number. Print this email and include it with the item. Pack the item securely, using the original packaging if possible, and include all parts (manuals, screws, etc.).

Once received, we will process the refund or ship the replacement.

Customer Services Team: 01202 894171, available 9am-5pm, Monday to Friday.

Refunds & Replacements for Online Orders

• Refunds are processed within 10 days of receiving the returned item at our returns center.
• Refunds will be issued to the original payment method.
• For replacements, we aim to ship on the same day we receive the return. You’ll receive an email confirmation when it’s dispatched.

Items Ordered In-Store:

If You No Longer Need an Item

Within 30 days: Most items can be returned for a full refund if unused, in original packaging, and in a saleable condition, with a receipt.

• If you don't have a receipt, please return to the store of purchase with an alternative proof of purchase, and we can offer an exchange or gift voucher refund.
• Special Order Items (e.g., items not regularly in stock) may incur a handling fee if returned or may not be returnable. Personalized items, such as custom paint or number plates, are also non-returnable unless faulty.
• Items that have been registered, fitted, or set up (e.g., technology products, batteries, bulbs, wipers) are excluded from this policy unless faulty.

Our 30-day policy does not affect your statutory rights.

Faulty Items

• Within 30 days: Return with proof of purchase for a replacement or refund.
• From 31 days to 1 year: We will first attempt to repair the product. If repair is not possible, we will offer a replacement or, if necessary, a refund.

For items with guarantees longer than 1 year, the same policy applies. For car batteries, where it may be challenging to determine if the battery or car is at fault, we offer a one-time exchange within the first six months of purchase, even if we do not consider the battery to be faulty.

When items are exchanged under warranty, the original purchase date is used to calculate the guarantee period.

This policy does not affect your statutory rights.