Privacy Policy

Privacy Policy

This policy is in 2 sections – Online & Instore

Online Privacy & Cookie Policy

1. Storing your information
2. Personal & user information collected
3. Using your information
4. Cookies
5. Secure Storage

1.Storing your information

We will collect the minimum amount of information necessary in order that a visit to our site meets your expectations.

In order to purchase items on this website, we will ask you to supply and we will store some personal information.

This may include:

• your name & e-mail address
• billing address & delivery address
• telephone number
• product selections
• credit card or other payment information
• password.

2.Personal & user information collected

Motabitz and selected third party providers of adverts and content may collect and store information about:

• your location on the internet (e.g. the URL you came from, your IP address, domain details)
• the telephone area code and country where your computer is located
• the pages viewed during your visit
• the advertisements clicked on
• search terms entered on our website (‘User Information')

We may collect this data even if you do not register with us. Our site may from time to time be monitored in order to improve the quality of service we provide.

3.Using your information

We only use your information to:

• Process your order with us;
• Provide Statistical data to improve this website and the services it offers to you;
• Provide relevant website content and advertisements to you;
• Administer this website;
• notify you of products or special offers that may be of interest to you (if you agree).
• process & deliver your order
• email you in the event you do not complete a purchase after visiting us (Please note that we have the ability to retain your contact details should you input them even if you do not complete your registration or transaction by clicking submit. Such contact details may be used to contact you to assist with your registration/transaction).

You agree that we can contact you for any of the above purposes either by phone, e-mail or in writing. You will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

As part of our registration process or if you enter contests or prize draws on our site we include your details on our database to receive information from us by e-mail (but also on rare occasions by mail or by telephone), about products, promotions or extra special offers that you may be interested in. If you do not wish to receive this information, please tick the appropriate box during the registration process. Every email we send out will have an automatic unsubscribe option. If you no longer wish to hear from us please unsubscribe using that link.

In order to process & deliver your order, limited elements of your personal information may be supplied to other businesses associated with us and to reputable third parties (i.e. carrier & courier services). Motabitz requires all of them to treat your personal information as confidential and to comply with all current Data Protection and consumer legislation.

If the police or any other regulatory or government authority investigating suspected illegal activities requests your personal information or user details we will comply.

4.Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

In keeping with most e-commerce sites Motabitz use Cookies to keep track of your current shopping session. We use the cookie to personalise your experience and so that you may retrieve your shopping cart at any time - If you check the box asking us to “remember” your login details we will also do this using a Cookie on your PC. Information on how to alter your settings to accept cookies should be available from your Internet service provider or web browsing software provider.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances already mentioned).

5.Secure Storage

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Further information on the security of our site can be found in the ‘website terms & conditions’.

Customer Instore Privacy Notice

Our contact details: Email: sales@motabitz.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery and to prevent fraud and theft:

• Names and contact details

• Addresses

• Purchase or account history

• Photographs or video recordings

• Call recordings

• Records of meetings and decisions

• Identification documents

• Information relating to compliments or complaints

We collect or use the following information for the operation of our legitimate retail & online business:

• Names and contact details

• Addresses

• Purchase history

• Account information, including registration details

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

• Video and CCTV recordings of public areas (including indoor and outdoor spaces)

• Dashcam footage - inside vehicle - without audio

• Call recordings

We collect or use the following information to comply with legal requirements:

• Identification documents

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent

• Legal obligation

• Legitimate interest:

If a customer lose their guarantee or receipt by holding name and address information we can track their purchase for them.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Legal obligation

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

• Legitimate interest:
  • by recording our telephone calls we can reduce the potential for fraud and eliminate any misunderstanding of what has been agreed on the telephone.

Our lawful bases for collecting or using personal information for legal requirements are:

• Legal obligation

Where we get personal information from

• People directly

• CCTV footage, or other recorded images

How long we keep information:

We keep information for product guarantee purposes for up to six years,

CCTV footage for up to one month, Other information for up to six years

Who we share information with:

Data processors: Edmondsons IT Services

This data processor does the following activities for us: Manage our IT system including telephones

Other organisations

• Professional or legal advisors

• Relevant regulatory authorities

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Last updated: 29 May 2024